Terms & Conditions

Terms & Conditions


Please note that the natural feature of Timber is its unique colours, grains and textures. No two pieces of Timber are the same and every piece has come from it’s own tree that has lived its own life. Splits & cracks can form as the product ages, this can be a result of the environment the Timber is exposed to. This is not seen as a fault as this is expected being a natural product. As with all natural products, light can effect Timber and its appearance. Over time this will reflect character as the piece will change slightly. 

*to help protect your product please do not place in direct sunlight or in close contact to air-conditioning or heating ducts. We also recommend not placing your product in areas exposed to moisture.


Please choose products carefully as all sales are final. We do not accept returns or provide refunds. However any damaged items will be replaced. 


We reserve the right to cancel an order at anytime. In this case a full refund will be provided.


If you DO NOT wish to have images of your purchased products used on social media please include a note with your order. 


All products must be used for the correct use and purpose. We are not responsible for any damage or injury caused by a result of fixings, installation or misuse of products. All hey roo. products are for display purposes only and are to be kept out of reach of young children.